Who we are

Suggested text: Our website address is: https://italianalpha.com.

1. Who We Are

Italian Alpha is an online clothing store dedicated to providing premium apparel and accessories. Our website address is: https://italianalpha.com.

2. Information We Collect

Personal details (name, email, phone, shipping address) when you place an order or create an account.
Payment details (processed securely via third-party payment gateways; we do not store card details).
Technical data such as IP address, browser type, and cookies for better user experience.
Data provided when leaving comments or contacting us.

3. How We Use Your Data

To process and deliver your orders.
To improve our products and website experience.
To send order updates, offers, and promotions (only if you opt-in).
To prevent fraud, unauthorized access, or misuse of our website.

4. Cookies

We use cookies to enhance your browsing experience.

Login/session cookies
Preference cookies (language, display options)
Analytics cookies (to analyze traffic and user behavior)

You can disable cookies from your browser settings, but some features may not function properly.

5. Media

If you upload images to our website (e.g., for reviews), avoid including location (EXIF GPS) data. Visitors can download and extract location data from such images.

6. Embedded Content

Our website may include embedded content (videos, images, articles). External websites may collect your data as per their privacy policies.

7. Sharing of Data

We do not sell or rent your personal data.
Data may be shared with payment gateways, delivery partners, and service providers only to fulfill orders.
Comments may be checked through automated spam detection services.

8. Data Retention

Comments and metadata are retained indefinitely.
Registered users can view, edit, or delete their profile data anytime (except usernames).
We retain order-related data for legal, tax, and administrative purposes.

9. Your Rights

You can request a copy of the data we hold about you.
You can request deletion of your personal data (except data required for legal purposes).
To request data deletion, contact us at support@italianalpha.com.

10. Security of Your Data

We implement SSL encryption and secure servers. However, no method of transmission is 100% secure.

11. Updates to Privacy Policy

We may update this policy anytime. Please check this page periodically for changes.

Terms & Conditions

1. Acceptance of Terms

By using Italian Alpha, you agree to these Terms & Conditions and our Privacy Policy.

2. Products & Pricing

Prices are displayed in INR (₹) and include applicable taxes unless stated otherwise.
We reserve the right to update prices without prior notice.

3. Orders & Payments

Orders are confirmed only after successful payment.
We use secure third-party payment gateways.
In case of payment failure, the order will not be processed.

4. Shipping & Delivery

Delivery timelines vary by location (typically 3–7 business days).
Delays due to unforeseen circumstances (strikes, weather, courier issues) are not our responsibility.

5. Return & Refund Policy

Currently, we do not accept returns or provide refunds unless the product is defective or incorrect.
Customers must report defective/damaged products within 48 hours of delivery at support@italianalpha.com with order details and photos.

6. Cancellation Policy

Orders can be canceled within 12 hours of purchase by contacting us.
Once shipped, orders cannot be canceled.

7. Intellectual Property

All website content (images, logos, designs, products) belongs to Italian Alpha.
Unauthorized use or reproduction is strictly prohibited.

8. Limitation of Liability

We are not responsible for delays, losses, or damages caused by third-party services (shipping, payment gateway failures, etc.).

9. Governing Law

These terms are governed by Indian law. Any disputes will be handled in courts located in [Your City, State].

10. Contact Information

For any questions or complaints, email us at: support@italianalpha.com.